Politique de remboursement

Last updated: November 22, 2025

At Duxbert, we want you to love your furniture. If an item is defective or damaged in transit, we'll make it right.

1. Return Eligibility

You may request a return if:

• The product has a manufacturing defect identified at delivery; or
• It was damaged during transit.

All claims must be submitted to support@duxbert.com within 24 hours of delivery, with photos documenting the issue.

For full details on what is covered and warranty exclusions, please see our Warranty Policy.

Non-Returnable Items

• Items damaged by misuse, neglect, or improper care
• Normal wear and tear, fading, or natural material variations
• Custom or made-to-order items (unless defective or damaged)
• Clearance or final-sale items

2. How to Submit a Return

Email support@duxbert.com with:

• Your Duxbert order number
• Clear photographs of the defect and packaging
• Detailed description of the issue
• Date of delivery

All returns must include complete evidence and information. Incomplete submissions may not be processed.

3. Return Process

Once your return is approved:

• Duxbert will arrange collection of the defective or damaged item (collection costs covered by Duxbert)
• You must retain all original packaging until collection is complete
• Products must be returned in their original condition, unless otherwise instructed

4. Refunds & remedies

Once a return is approved, Duxbert may, at our discretion:

• Replace the defective product with the same or comparable item
• Refund the full purchase price if replacement is not possible

Refund timeline

• Refunds will be issued to the original payment method within 14 business days of Duxbert receiving the returned product
• Shipping fees are non-refundable
• Optional services or product care fees are non-refundable

For detailed remedy options and warranty coverage, see our Warranty Policy.

5. Consumer Rights - Change of Mind Returns

In addition to defect-based returns above, you have legal rights to return items purchased online:

European Union & United Kingdom

• 14-day cooling-off period from delivery date
• No reason needed to cancel your order
• Item must be unused and in original condition/packaging
• Customer pays return shipping (unless item is defective)
• Full refund processed within 14 days of receiving returned item

Canada

• 7-10 day cancellation period (varies by province)
• Return conditions same as EU/UK above

United States

• 30-day return policy (Duxbert voluntary policy)
• Item must be unused, in original condition and packaging
• Customer pays return shipping (unless item is defective)
• 15% restocking fee may apply

For complete consumer rights information, see Section 10 of our Warranty Policy.

6. Order Changes & Cancellations

• If the order has not yet shipped, contact support@duxbert.com to request a change or cancellation
• If the order has shipped, changes or cancellations are not possible. Returns will follow the eligibility policy above
• Custom or made-to-order items cannot be cancelled after production begins

For cancellation rights by region, see Section 10 of our Warranty Policy.

7. Contact & Support

For all returns or refund inquiries:

📧 support@duxbert.com

Response Time: Within 7 business days