Terms of service

Last updated: November 22, 2025

Welcome to Duxbert. By using our website and services, you agree to comply with these Terms of Use. Please read them carefully.

1. Acceptance of Terms

By accessing or using duxbert.com, you accept and agree to be bound by these Terms of Use, our Privacy Policy, Warranty Policy, Returns Policy, and Delivery Policy. If you do not agree, please do not use the website.

You must be 18 years or older to use this website and place orders.

2. Use of the Website

• You may use our website for personal, lawful purposes only.
• By placing an order, you confirm that all information provided is accurate and that you are authorized to use the chosen payment method.
• You agree not to:
  • Post or transmit unlawful, harmful, threatening, abusive, or offensive content
  • Interfere with website functionality or security
  • Copy, reproduce, or distribute content from Duxbert without authorization
  • Use automated systems (bots, scrapers) to access the website
  • Engage in fraudulent activity

3. Product Information & Handmade Furniture

• We make every effort to display accurate product descriptions, images, colors, dimensions, and pricing.
• All furniture is handcrafted from 100% solid wood. Natural variations are an integral part of handmade products and include:
  • Wood grain patterns, knots, and mineral streaks
  • Color and texture variations
  • Size variations (up to 5 cm/2 inches)
  • Natural wood movement
• These characteristics are NOT defects but signs of authentic craftsmanship.
• Product images are for illustrative purposes; actual products may vary slightly.

If you do not appreciate natural variations as part of handmade furniture, our products may not be suitable for you. Please satisfy yourself before placing an order.

For complete coverage details, see our Warranty Policy.

4. Ordering and Payment

• Orders must be placed through duxbert.com with full payment at checkout.
• By placing an order, you confirm that all information provided is accurate and that you are authorized to use the chosen payment method.
• Duxbert reserves the right to refuse or cancel any order for reasons including stock availability, pricing errors, or suspected fraudulent activity.

4. Pricing & Payment

• All prices are displayed in [currency] and include applicable taxes unless otherwise stated.
• Prices are subject to change without notice, but confirmed orders will honor the price at time of order confirmation.
• Payment must be made in full at checkout before order processing.
• We accept [list payment methods].
• If a pricing error is obvious and unmistakable, we reserve the right to cancel the order and notify you.

5. Orders & Order Acceptance

• Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion.
• A binding contract is formed when:
  • We send you an order confirmation email, OR
  • We notify you that goods are ready for dispatch
• Duxbert reserves the right to refuse or cancel any order for reasons including stock unavailability, pricing errors, suspected fraudulent activity, or payment authorization failure.
• Once an order is confirmed and dispatched, it cannot be altered or cancelled. See our Returns Policy for your rights.

6. Bespoke & Custom Orders

• Custom or made-to-order items cannot be cancelled once production begins.
• Bespoke products are exempt from change-of-mind returns.
• See our Returns Policy for defect claims on custom items.

7. Shipping & Delivery

All deliveries are governed by our Delivery Policy.

You are responsible for:

• Providing accurate delivery information
• Ensuring someone is available to receive delivery
• Inspecting goods upon delivery and reporting issues within 24 hours

Delivery timeframes are estimates and may be affected by factors outside our control.

8. Returns, Refunds & Warranty

All returns, refunds, and warranty claims are governed by our Warranty Policy and Returns Policy.

Key points:

• Defects/damage: Report within 24 hours of delivery
• Change of mind: 14-30 days depending on your region (see Returns Policy)
• Bespoke items: Cannot be returned unless defective

9. Intellectual Property

All content on duxbert.com (text, images, logos, product descriptions, designs) is owned by or licensed to Duxbert.

You may not:

• Reproduce, modify, or distribute content without written permission
• Use our images, logos, or content for commercial purposes
• Copy product descriptions or specifications

Unauthorized use may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by law:

• Duxbert is not liable for indirect, incidental, consequential, or special damages.
• Our maximum liability is limited to the purchase price of the product.
• We are not responsible for:
  • Delivery delays beyond our control
  • Damage to property, fixtures, or fittings during delivery
  • Installation, assembly, or removal costs

We do NOT limit liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by our negligence
• Any matter where liability cannot legally be excluded

For defective products, remedies are limited to those in our Warranty Policy: replacement or refund.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, storms, fires)
• Pandemics or public health emergencies
• War, terrorism, or civil unrest
• Strikes, labor disputes, or transportation disruptions
• Government actions or regulatory changes
• Supplier or manufacturer failures

During such events, our obligations may be temporarily suspended.

12. Governing Law

These Terms are governed by:

• EU customers: Laws of your country of residence and EU consumer protection directives
• UK customers: Laws of England and Wales
• Canadian customers: Laws of your province of residence
• US customers: Laws of your state of residence

Disputes will be resolved through competent courts in the relevant jurisdiction.

Your statutory consumer rights are not affected by these Terms.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of updated Terms.

14. Severability

If any provision of these Terms is deemed invalid or unenforceable, that provision will be severed, and the remaining terms will continue in full force.

15. Contact Us

For questions about these Terms:

📧 support@duxbert.com

Response Time: Within 7 business days

Customer Service Hours:

By using duxbert.com, you agree to these Terms and acknowledge you have read our Privacy Policy, Warranty Policy, Returns Policy, and Delivery Policy.