Versand

Duxbert delivers directly to homes across the EU, UK, US, and Canada using trusted logistics partners. Below is our standard delivery policy.

1. Delivery process

• Once your order is placed and confirmed, you'll receive a confirmation email with order details and an estimated delivery timeframe.
• When your order ships, we'll send tracking information (where available) so you can monitor progress.
• Delivery is considered complete when the goods arrive at the address you specified and are handed over or left as per delivery instructions.
• You will receive notifications at key stages: order confirmation, dispatch, and (when possible) expected delivery date.

2. Delivery coverage & destinations

Regions we deliver to:

European Union - All EU member states

United Kingdom - England, Scotland, Wales, Northern Ireland

United States - All 50 states (excluding Alaska, Hawaii - contact us for availability)

Canada - All provinces and territories

Delivery restrictions:

• Remote or hard-to-access locations may incur additional charges or require alternative arrangements
• P.O. boxes are not accepted for furniture deliveries
• Commercial addresses may have different delivery requirements

3. Estimated delivery times & shipping costs

Delivery timeframes:

Item type	Estimated delivery time	Notes
In-stock items	3-7 business days from dispatch	Standard residential delivery
Custom/Made-to-order items	8-16 weeks	Includes production time + shipping
Bespoke items	Confirmed at order	Varies based on customization

Note: Delivery times are estimates from the date of dispatch, not order placement. Production time for custom items is additional.

Shipping costs:

• FREE standard shipping on all orders to EU, UK, US, and Canada
• Additional charges may apply for:
  • Remote/difficult access locations
  • Re-delivery attempts due to customer unavailability
  • Expedited or special delivery services (upon request)

4. Receiving your order

Upon delivery:

✓ Inspect your furniture immediately before the carrier leaves (if possible)

✓ Check for visible damage to packaging or products

✓ Report any issues within 24 hours of delivery

✓ Take clear photographs of any damage or defects

✓ Keep all packaging materials until any issues are fully resolved

Reporting issues:

Email support@duxbert.com within 24 hours with:

• Order number
• Photos of damage/defect from multiple angles
• Photos of packaging (if damaged)
• Description of the issue

Important: Failure to report damage or defects within 24 hours may affect your warranty claim.

5. Delivery attempts & customer availability

First delivery attempt:

• Carriers will attempt delivery during the scheduled window
• If no one is available, a delivery notice will be left with instructions
• You may need to contact the carrier directly to reschedule

Failed delivery:

• Customer unavailable: Re-delivery may incur additional charges
• Incorrect address provided: Customer responsible for additional shipping costs
• Refused delivery without valid reason: Return shipping costs will be charged to customer
• After 3 failed delivery attempts, the order may be returned to our warehouse at your expense

Your responsibility:

• Ensure someone is available to receive delivery during the scheduled window
• Provide accurate contact information (phone number, email)
• Respond promptly to carrier notifications
• Arrange alternative delivery if initial date is inconvenient

6. Special items & large furniture

• Large or bulky items (sofas, beds, sideboards) may require two-person delivery, lift-gate, or scheduled appointment.
• If delivery access is unsafe or insufficient, rescheduling may be required at your cost.

7. Delivery delays

• Estimated delivery times are indicative; external factors (logistics, weather, customs) may affect timing.
• We’ll inform you promptly of significant delays and coordinate a revised schedule.

8. Changes or cancellations before dispatch

• Contact support@duxbert.com to request changes to address or delivery date before dispatch.
• Once dispatched, changes or cancellations may incur extra costs or be impossible.

9. Contact & support

Email: support@duxbert.com